Frequently Asked Questions

GoArabic.net is an online Arabic learning platform that connects learners with native Arabic instructors. We offer live virtual classes, self-paced courses, interactive learning resources, and certification programs to help you master the Arabic language.

To enroll in a course: 1) Browse our course catalog, 2) Select the course that matches your level and interests, 3) Click "Enroll Now" on the course page, 4) Complete the payment process (if applicable), 5) Start learning immediately! You can access your enrolled courses from your learner dashboard.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, bank transfers, and Apple Pay. All payments are processed securely through encrypted payment gateways. For corporate training, we also accept purchase orders and invoices.

For live classes you need: A stable internet connection (minimum 5 Mbps), a modern web browser (Chrome, Firefox, Safari, or Edge - latest version), a webcam and microphone for interaction, speakers or headphones. Mobile app available for iOS 13+ and Android 8+.

Click "Forgot Password" on the login page, enter your registered email address, and check your email for a password reset link. Click the link and create a new password. The link expires in 60 minutes for security. If you don't receive the email, check your spam folder.

To earn a certificate, you must: 1) Complete all course lessons and materials, 2) Pass all quizzes with a minimum score of 70%, 3) Complete the final assessment, 4) Maintain at least 80% attendance for live classes (if applicable). Certificates are automatically generated upon successful completion.

Go to your Dashboard > Schedule, select your instructor, view their available time slots, choose a date and time that works for you, and confirm the booking. You'll receive a confirmation email with the session link. Sessions can be rescheduled up to 24 hours before the scheduled time.

You can message your instructor through the built-in messaging system. Go to Dashboard > Messages, select your instructor from the list, and send your message. Instructors typically respond within 24 hours. For urgent matters during live sessions, use the in-class chat feature.

We take privacy seriously. Your data is encrypted using SSL/TLS protocols, stored on secure servers, never sold to third parties, and used only for platform functionality and improving your learning experience. We comply with GDPR and international privacy standards. Read our Privacy Policy for complete details.

Anyone interested in learning Arabic can use our platform! Whether you're a complete beginner, intermediate learner, or advanced student looking to refine your skills, we have courses and instructors suited to your level. Our platform is designed for individuals, students, professionals, and organizations.

Yes! We offer several free introductory courses to help you get started with Arabic. Free courses include basic alphabet, pronunciation guides, and introductory vocabulary. Premium courses with live instruction and certification require payment.

Absolutely! We use industry-standard SSL encryption and PCI-DSS compliant payment processors. We do not store your complete credit card information on our servers. All transactions are processed through secure third-party payment gateways.

First, ensure you're logged in with the correct account. Clear your browser cache and cookies, then try again. Check if your enrollment is active in your dashboard. If the issue persists, contact our support team with your course name and error message (if any).

Yes, you can update your email address in your account settings under Profile > Account Information. You'll need to verify the new email address before the change takes effect. All future notifications will be sent to the new email.

Yes, our certificates are recognized by educational institutions and employers worldwide. Each certificate includes a unique verification code that can be validated on our website. Certificates show course completion, instructor details, and achievement date.

Yes, you can cancel or reschedule sessions up to 24 hours before the scheduled time without penalty. Go to Dashboard > Schedule > Your Sessions, select the session, and choose Cancel or Reschedule. Cancellations within 24 hours may result in a session credit loss.

We focus exclusively on Arabic language education with native instructors who understand the cultural context. Our platform offers both live one-on-one sessions and flexible self-paced learning, personalized learning paths, interactive resources, cultural workshops, and internationally recognized certificates upon completion.

Yes, you can switch to a different course level if you find your current course too easy or challenging. Contact your instructor or our support team within the first 7 days of enrollment for guidance. Some courses may require additional payment if upgrading to a premium level.

We offer a 14-day money-back guarantee for most courses. If you're not satisfied within the first 14 days, contact us for a full refund. Refunds are not available after 14 days or if you've completed more than 30% of the course. Live session packages are non-refundable after the first session.

Try these steps: 1) Check your internet connection, 2) Update your browser to the latest version, 3) Disable browser extensions/ad-blockers, 4) Try a different browser, 5) Clear browser cache, 6) Restart your device. If problems continue, contact support with details about your browser and operating system.

To delete your account, go to Settings > Account > Delete Account. You'll be asked to confirm. Note that account deletion is permanent and cannot be undone. All your progress, certificates, and enrollment history will be lost. Active subscriptions should be cancelled first.

Yes! Once you earn a certificate, you can download it as a PDF from your Certificates page. You can also share it directly to LinkedIn, print it, or email it. Certificates remain accessible in your account permanently.

If you miss a session without canceling 24 hours in advance, it will be marked as "No Show" and the session credit will be consumed. In case of emergencies, contact your instructor or support team immediately. Instructors may offer makeup sessions at their discretion.

Once enrolled, you have lifetime access to self-paced course materials. For live instruction courses, you have access throughout the course duration plus 6 months after completion to review materials. Course certificates remain valid permanently.

Yes! After completing your purchase, an invoice is automatically sent to your registered email address. You can also download invoices anytime from your account dashboard under "Billing & Payments" section.